Providing safe, clean, affordable and reliable water is Indiana American Water’s commitment to you – and we’re proud to deliver on that goal for our customers.
When it comes to complying with strict federal water quality regulations, we have consistently scored among the highest of all water companies. In addition to utilizing the latest state-of-the-art technology to monitor and treat your drinking water, we also are committed to protecting water at its source through government, industry and community partnerships.
But our work is never done. Our team of professionals, including researchers, scientists, and water quality professionals, work diligently to meet or exceed all regulations for contaminants that may be present in our water sources. We regularly invest in our water treatment infrastructure and develop and implement new technology to monitor water quality and improve our water treatment processes.
All five of our surface water treatment systems have been recognized by the Partnership for Safe Water, a voluntary program developed by the EPA and professional drinking water organizations that encourages water suppliers to go above what is required in the treatment process to enhance their water system performance and water quality.
Each has been recognized for their long-term participation with the 20-Year Directors Award – Treatment Program (Phase III). While these accolades are nice, they simply reflect our top priority, which is – and will always be – to our customers and provide them with water that meets or surpasses water quality standards.
Water Treatment Process
From the time source water from a lake, stream or reservoir enters one of our treatment plants until it flows through your tap, it typically goes through five basic treatment steps:
- Coagulation and Flocculation: Positively charged chemicals are added to water to form tiny, sticky particles called “floc,” which attract dirt and other particles suspended in water.
- Sedimentation: The heavy floc particles settle to the bottom of treatment tanks, allowing for their separation from the water.
- Filtration: The water passes through filters of sand, gravel and charcoal to further remove impurities.
- Disinfection: One or more disinfection methods, including chlorine, chloramines or ultraviolet light, is used to inactivate and kill bacteria, viruses and other microorganisms in the water.
- Storage: Water is placed in a closed tank or reservoir to allow for contact time with disinfectants. Clean, treated water then flows through pipes to homes and businesses in the community.
Investing in our Water Treatment Plants and Water Infrastructure
We are investing millions of dollars each year into upgrading our water treatment plants, sources of supply, storage tanks, pumping stations and distribution systems across the state of Indiana to enhance water quality and service reliability for our customers. Several major projects were completed in the last few years, and we have more investments planned in the near future.
With new, more stringent water quality regulations in place and the need for capital to invest in water and wastewater infrastructure, many communities across the state are turning to Indiana American Water to help them find solutions – and we’re here to answer their call.
Reinvestment by Indiana American Water
As a healthy and financially stable business and a subsidiary of American Water, the nation’s largest publicly traded water and wastewater utility company, Indiana American Water can provide economies of scale and high efficiency. Our national affiliations, volume purchasing power and access to capital allow us to maintain and reinvest in our infrastructure, provide industry-leading customer service and significantly outperform our industry peers in terms of complying with water quality and environmental regulations.
Indiana American Water Is Committed to Water Quality
At Indiana American Water, enhancing the quality of your drinking water is not just our job – it’s our passion. To read more about the steps we’re taking to improve water quality, visit us online at https://www.indianaamwater.com.