What Information Do We Collect?
We may collect certain identifying information from or about you in connection with your use of or submissions to the Site (collectively, the “Collected Information”). For example, if you request information from us through the Site, you may submit your name and contact information, such as your email address, mailing address, or telephone number, to us. If you access your account or pay your bill through the Site, you may also provide information like your account number, credit card information, and bank account information. If you inquire about or apply for a job with us through the Site, you may provide us with information on your, educational background, employment history, or overall compensation.
In addition, we may retain the content of, and metadata regarding, any correspondence you may have with us or our representatives, regardless of the mode of communication by which such correspondence was made. This information helps us to improve the Site and the online media, content, materials, opportunities, and services that we feature or describe on the Site, and to more effectively and efficiently respond to both current and future inquiries.
While some aspects of the Site may provide information that is intended for children, we do not knowingly or intentionally collect personal or identifying information from children. We strongly recommend that children get their parent’s or guardian’s consent before giving out any personal information. If you are under 18, please use our Site only with the involvement of a parent or guardian.
How Do We Use The Information That We Collect?
With Whom Do We Share Information That We Collect?
As American Water continues to grow and develop its business, it is possible that its corporate structure might change or that it might merge or otherwise combine with, or that it or portions of its business might be acquired by, another company. In any such transactions, customer information generally is, will most probably be, and should be expected to be, one of the transferred business assets.
What Choices Do You Have?
When corresponding with American Water or our representatives, or when making a request for information or otherwise interacting with American Water or others through the Site, you choose what information to supply, what questions to pose and comments to make, whether you wish to receive further information, and by what method of communication such information should be delivered. Please take care to share only such information as is needed or that you believe is appropriate.
How Do We Protect Information Collected About You?
Who Can You Contact For More Information?
If you have any questions or suggestions about the Site, American Water, or our products, services, or privacy practices, please contact us at the numbers or address given below.
American Water Works
Attn: Communications and External Affairs
1025 Laurel Oak Road
Voorhees, NJ 08043
Interest Based Advertising and IP Targeting
We may work with data providers to serve advertising to you through display media or other methods. These providers may use personal information that we have collected or that you have provided to locate youonline, such as when you visit or log in to websites or mobile applications. This information may be linked to online identifiers or IP addresses assigned to you, and to demographic or interest-based data, in order to target you with relevant advertising, including about our products or services. To learn more about or opt out of this and other interest-based advertising, please visit the industry opt-out pages operated by the DAA, at http://www.aboutads.info and by the NAI at http://networkadvertising.org.