Indiana American Water understands that sifting through your monthly bills can be a tedious and even frustrating chore. We don’t want your water bill to fall into that category. That’s why we recently worked with 1,000 Indiana American Water customers to help streamline your bill to make it simpler and easier to understand.
Your streamlined water bills – which can be viewed in paper form or online – come with a full-color design and contain educational information, payment options, meter reading and a full breakdown of your charges.
Keep reading to learn more about how to navigate the recently redesigned water bill, as well as how to understand your water bill, from Indiana American Water, and contact us if you have any questions.
Understanding Your Water Bill from IAW
The simplified front page of your water bill shows the most crucial information, including the amount due for that particular billing period, the due date, your overall balance, and account messages. It also provides contact information for our customer service center, a pay by phone option, and a link to our website where you can view your account information or pay your bill online.
The second page of your water bill contains messages that pertain to your account or area as well as additional information about services offered and explanations for other terms related to your service with us. You’ll also learn how you can go paperless, request water-quality reports or inquire about current rates.
The third page allows you to dig a little deeper when it comes to the different components of your bill, see how your water bill is calculated by providing a water meter reading and usage summary. There’s also a water-usage graph that shows how much water you’re using each month and how it compares to the prior year based on meter readings.
If your bill is surprisingly higher compared to last month, it could indicate the presence of a leak in your home, or perhaps you’re watering your yard too frequently.
This page also gives a complete breakdown of your entire bill so you can account for every penny you’re spending.
Indiana American Water Is Committed to Customer Service
At Indiana American Water, we are always looking for ways to make life easier for our customers. Click here to learn more about your water bill, and don’t hesitate to contact us to speak to a customer service representative.